2.0702.3 Building Operations Staff Education

Topic: 
Occupant Education and Access
Subtopic: 
Installed Equipment
Desired Outcome: 
Building operations staff understands their role and responsibility in the safe, effective, and efficient operation of the equipment
For supporting material, see Referenced Standards.
TitleSpecification(s)Objective(s)
2.0702.3a
Systems operation, maintenance, and sustainability

Operation of the equipment maintenance will be explained to the building operations staff (e.g., design conditions, efficiency measures, differences from previous system or situation)

Operation and maintenance manual will be provided and updated to building operations staff

Ensure building operations staff has an understanding of the equipment's capability

Provide long-term resource for maintenance reference

2.0702.3b
System controls (e.g., thermostat, humidistat)

Building operations staff will be educated on the sequence of the building systems and their controls

Building operations staff will be provided with training that leads to a building operations certification where a competent authority provides such training

Ensure building operations staff and property manager can operate system controls and recognize maintenance requirements

2.0702.3c
System disconnects

Indoor and outdoor electrical disconnections and fuel shut offs will be demonstrated to building operations staff

Ensure building operations staff can shut off equipment in emergencies

2.0702.3d
Combustion safety awareness

Location of combustion air inlets and gas vents will be identified for building operations staff

Importance of not blocking inlets will be explained to building operations staff

Building operations staff will understand that flammable material will not be stored in the combustion appliance zone

Ensure building operations staff understands combustion fuel and the associated safety requirements

2.0702.3e
System air flow

Importance of cleaning dust and debris from returns grilles will be explained to building operations staff

Proper placement of interior furnishings with respect to registers will be explained to building operations staff

Negative consequences of closing registers will be explained to building operations staff

Importance of leaving interior doors open as much as possible will be explained to building operations staff

Ensure occupants and building operations staff do not prevent equipment from operating as designed

2.0702.3f
Routine maintenance

Proper filter selection (minimum MERV MERV Minimum efficiency reporting value 6 rating) and how to change filter will be explained to building operations staff

Importance of keeping outdoor unit clear of debris, vegetation, decks, and other blockages will be explained to building operations staff

Importance and timing of routine professional maintenance will be explained to building operations staff, e.g., inspect, clean, lubricate, replace consumables (i.e., belts, filters), repair and replace

Ensure equipment operates as designed

2.0702.3g
Occupant service requests

Situations when the occupant should contact the building operations staff will be explained, including:

  • Fuel odors
  • Water draining from secondary drain line
  • Emergency heat indicator always on for a heat pump system
  • Thermal comfort issues
  • Unusual noises
  • Unusual odors

Building operations staff will be informed of situations where they must call outside resources:

  • Flooding
  • Odors
  • Electrical issues

Educate building operations staff on the occupant's expectations with comfort, efficiency, and indoor environmental quality

Ensure building operations staff does not negatively impact equipment

2.0702.3h
Carbon monoxide ( CO CO Carbon monoxide ) detector

Building operations staff will be educated on function, location, operation, and service of detector

Maintain detector in operational condition

2.0702.3i
Warranty and service

Building operations staff/property manager will be provided with relevant manuals and warranties

Labor warranty will be explained and the building operations staff/property manager will be given a phone number to call for warranty service

Building staff have manuals and warranties for future servicing